We value your trust. This Privacy Policy details how we collect, use, and protect your personal information when you visit and shop at Mishvarya Sarees.
1. Information We Collect
When you visit or shop on our Site, we collect personal information necessary to process your transaction and provide a personalized experience. This includes: - Personal: Name, email address, phone number, shipping and billing address. - Order Data: Purchase history, shipping information, and product preferences. - Payment Details: Processed securely via Razorpay; we do not store card numbers or CVV. - Technical: IP address, browser type, device information, and navigation patterns via cookies.
2. How We Use Your Information
Your information is used to: - Process and fulfill orders (including payments via Razorpay and shipping via our logistics partners). - Communicate order confirmations, shipping updates, and invoices. - Offer customized product recommendations and, with your permission, marketing newsletters. - Improve website experience, detect fraud, and prevent unauthorized transactions. - Comply with applicable Indian legal and regulatory obligations.
3. Sharing Your Information
We do not sell, trade, or rent your personal data to third parties for marketing. We share your information only as follows: - With Razorpay (payment gateway) to process transactions securely. - With courier partners (Delhivery, Blue Dart, Speed Post) solely to facilitate delivery. - With law enforcement or government authorities when mandated by applicable Indian law or a valid court order.
4. Data Security
We implement appropriate administrative, technical, and physical security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Key measures include: - SSL/TLS encryption for all data transmitted on our Site. - Secure payment processing via Razorpay, which is PCI-DSS Level 1 compliant. - AES-256 encryption for stored payment data on Razorpay's servers. - Access to personal data restricted to authorized personnel only. Your data is retained only for as long as necessary to fulfill the purposes outlined in this policy or to comply with statutory legal requirements.
5. Your Rights
Under applicable Indian privacy law (IT Act 2000 and DPDP Act 2023), you have the following rights regarding your personal data: - Access: Request a copy of the personal information we hold about you. - Correction: Request correction of inaccurate or incomplete personal data. - Deletion: Request deletion of your personal data, subject to legal retention requirements. - Opt-Out: Unsubscribe from promotional communications at any time via the unsubscribe link in our emails or by contacting us. To exercise any of these rights, please contact our Grievance Officer at privacy@mishvaryasarees.com or call +91 93130 64545.
7. Contact & Privacy Grievances
For requests to access, correct, or delete your personal information, or if you have any privacy-related grievances, please contact our Grievance Officer at: Email: privacy@mishvaryasarees.com Phone: +91 93130 64545 Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST