Understand the strict cancellation rules, timelines, and refund process for cancelled orders at Mishvarya Sarees.
1. Cancellation Window — Act Within 5 Minutes
You can request to cancel your order ONLY within 5 minutes of placing it on the Site. After this 5-minute window has passed, the order is locked for processing and cancellations will no longer be accepted, regardless of circumstances. This strict window exists because our fulfillment team begins preparing your order almost immediately after payment confirmation to ensure the fastest possible delivery. Please review your cart carefully before completing payment.
2. Order Packaged or In Shipping — No Cancellation
Once your order has been packaged at our fulfillment center or handed over to our shipping partner, it is completely non-cancellable. This applies even if the 5-minute window has not yet elapsed. The status of your order can be tracked in real-time under 'My Orders' in your account. Order statuses that block cancellation include: - Order Packaged / Ready to Ship - Picked Up by Courier Partner - In Transit - Out for Delivery If your order is already in one of these stages, you may initiate a return after delivery under our 5-Day Return Policy.
3. How to Cancel (Within the 5-Minute Window)
To cancel your order within the eligible 5-minute window, log into your Mishvarya Sarees account immediately after placing the order, go to 'My Orders', select the order, and click the 'Cancel Order' button. If the button is greyed out or not visible, the cancellation window has already closed or the order has been packaged. For urgent situations, you may also call us directly at +91 93130 64545 or WhatsApp us at +91 93130 64545. Email cancellations are not accepted due to the extremely tight 5-minute processing window.
4. Non-Cancellable Customizations
Orders that contain customization services, such as specialized fall and pico stitching or custom-measured blouse stitching, are strictly non-cancellable from the moment the order is confirmed — even within the 5-minute window. Our tailoring team is notified immediately upon payment confirmation and begins preparation without delay.
5. Refunds for Cancelled Orders
For prepaid orders cancelled within the eligible 5-minute window, a full 100% refund will be processed back to your original payment method immediately. The refund is initiated via Razorpay and typically takes 3 to 7 business days to reflect in your bank account, depending on your bank's processing policies. COD orders that are cancelled within the window incur no charges.
6. Cancellations by Mishvarya Sarees
We reserve the right to cancel any order under certain circumstances, including: - Inaccurate inventory listings where the saree is out of stock. - Pricing errors on the Site. - Payment decline or transaction flagged as fraudulent by Razorpay security audits. - Delivery address is in a pin code unserviceable by all our logistics partners. In such cases, we will inform you immediately via email/SMS and process a 100% refund.
7. Missed Cancellation Window? Use Our Return Policy
If you were unable to cancel your order within the 5-minute window, do not worry. You may still refuse the delivery at the door or initiate a return request within 5 days of receiving the package under our Return Policy, provided the item meets the return eligibility criteria (unused, original tags, original packaging intact).